Updated
Verification at Reelraven
How KYC works at Reelraven: the exact documents we accept, upload steps, review times and the common reasons a document gets rejected.
Verify account ▸Uploading your documents to Reelraven, step by step
The upload sits inside your account, so you never need to email anything sensitive. Follow the order below and the whole thing takes a few minutes.
How to submit each document category
- Sign in to your Reelraven account and open the verification or account section.
- Choose the document category — ID, proof of address, or proof of payment.
- Take a photo or select a file; make sure the full page sits in frame and is in focus.
- Upload each file and wait for the on-screen confirmation that it was received.
- Repeat for the remaining categories until all three are submitted.
Getting help if you run into trouble
If you get stuck, our Reelraven login page helps with access issues, and our live chat team can point you to the right upload slot.
How long Reelraven review takes
Once every required file is in, our KYC team reviews the documents and marks your account as verified. We aim to turn checks around promptly, and submitting all three document types together is the fastest route — partial submissions simply wait for the missing piece.
Timing matters most around your first cash-out. Because our withdrawal policy ties bonuses, free spins and sportsbook offers to a fully verified account, it pays to complete KYC early rather than at the moment you want to withdraw. Clearing it in advance keeps your Reelraven payments moving without a pause.
Verification and the rest of your Reelraven account
KYC is a standalone step, kept separate from how we protect your data and run our games. If you want the detail on account safety, our Reelraven security page covers that side. Verification itself is only about confirming identity, address and payment ownership.
A few practical notes tie things together. Our minimum deposit is A$25, with the full method list set out on the payments page, and promotional terms such as the welcome match live on our Reelraven bonus page. On this page, the one thing to remember is that no promotion is released until your Reelraven verification is complete.
Playing responsibly while you verify
Verification is a good moment to set your limits before you play further. Reelraven is licensed by the Anjouan Gaming Board and is not licensed by ACMA, so Australia's BetStop self-exclusion scheme does not apply to this brand — plan your own controls accordingly.
The legal age to gamble is 18 across Australia, though each state and territory has its own regulator. If gambling stops being fun, free and confidential support is available through Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au. Take breaks, and never wager more than you can afford.
Frequently Asked Questions
What documents does Reelraven verification require?
- Three types: a valid photo ID (passport, driver licence or national ID), a recent proof of address such as a utility bill or bank statement, and proof of the payment method you deposited with. Each must be legible and match your account details.
How do I upload my documents for Reelraven KYC?
- Sign in, open the verification section of your account, choose the document category, and upload a clear photo or file for each. You submit everything securely inside the account rather than by email.
Why was my document rejected during Reelraven verification?
- Common reasons are blurry or dark images, cropped edges, an expired document, a name or address that doesn't match your registration, or payment proof for a method you didn't use. We tell you the exact reason so you can re-upload just that item.
Do I need to complete Reelraven verification before withdrawing?
- Yes. Bonuses, free spins, sportsbook offers and freebets are awarded only to fully verified players, so completing KYC early keeps your first cash-out moving without delay.