Contact Reelraven

Need a hand? Our support team is here, and the quickest way to reach a real person is through live chat on-site. Open the chat window from any page, type your question and an agent will pick it up.

We assist in American English and English. Keep an eye on the chat window for replies, since conversations can continue even after the first message.

Help us help you quickly. When you open a chat, have a few details ready:

• The email address linked to your Reelraven account.
• A clear description of what happened and when.
• Any transaction or bonus reference, if your question is about a payment or offer.
• Screenshots where they explain the issue better than words.

Please never share your full card number or password in chat. We will not ask for them.

Gambling should stay fun. If it stops feeling that way, talk to us about deposit limits, time-outs or self-exclusion — our tools are explained on the responsible gambling page.

Free, confidential help is also available in Australia. Contact Gambling Help Online any time on 1800 858 858 or visit gamblinghelponline.org.au. You must be 18 or over to hold an account with us.

Before certain actions, we verify who you are. As our policy states, casino bonuses, free spins, sportsbook bonuses and freebets can be awarded only to fully verified players.

Verification usually means confirming your identity, address and payment method. Submit clear, in-date documents through the account area, and our team will review them. Chat to us if anything is unclear about the requested files.

Something not right? Start with live chat so an agent can look into it straight away. Most queries are resolved at this first step.

If you remain unhappy, ask for your complaint to be escalated in writing and keep your reference. Reelraven is operated by Green Champions Leader S.R.L. and licensed by the Anjouan Gaming Board under licence ALSI-202502014-FI1; unresolved matters can be referred to the relevant regulator. For account privacy questions, see our Privacy Policy, and our Terms set out the full rules.