Reelraven Privacy Policy

Reelraven is operated by Green Champions Leader S.R.L., the data controller responsible for the personal information you give us when you register and play. We hold a licence from the Anjouan Gaming Board under licence number ALSI-202502014-FI1.

This policy explains, in plain terms, what we collect and why. It applies to every player aged 18 or over who uses our site. Questions? Reach us any time through our contact page, and we'll point you to the right person.

Retention is not open-ended. We hold your account and transaction records for as long as your account is active, and afterwards for the period that gambling, financial and anti-money-laundering rules require — typically several years from your last activity. Once no legal or operational reason remains, we delete or anonymise the data. Verification documents are kept securely for the statutory window, then removed.

Data-protection law gives you real control. You may request access to your data, ask us to correct mistakes, seek erasure where no legal duty requires us to keep it, request portability of what you provided, or object to certain processing including marketing.

To use any of these, contact us and we'll respond within the timeframe the law sets. If you're unhappy with our answer, you may complain to the relevant data-protection authority in the jurisdiction governing our licence. For tracking and preferences, see how we use cookies alongside our terms and conditions. Gambling should stay fun — if it stops being fun, visit our responsible gambling tools or call Gambling Help Online on 1800 858 858.

We gather only what we need to run a licensed gambling service. That falls into a few clear groups.

• Account details — name, date of birth, email, address and phone, used to create and secure your account.
• Identity and verification documents — ID, proof of address and similar records, required to confirm you are 18+ and to meet anti-money-laundering duties.
• Financial data — deposits, withdrawals and the payment method you choose, from Visa to Bitcoin.
• Gameplay and activity — bets, sessions, bonus use and responsible-gambling settings.
• Technical data — IP address, device and browser details, collected partly through cookies.

Why so much? Because the law demands it and fair play requires it. Verified identity underpins every bonus, freespin and freebet we award.

We never process data without a lawful reason. Four grounds cover almost everything we do.

We rely on contract to open your account, process your deposits and pay your winnings. We rely on legal obligation for age checks, KYC and record-keeping tied to our licence. We rely on legitimate interests to prevent fraud, secure the platform and improve our games. And we rely on your consent for optional marketing, which you can withdraw whenever you like.

We do not sell your data. Full stop. We do share limited information with trusted partners who help us operate, and only for the purposes set out here.

Payment and crypto providers process your transactions. Identity-verification services confirm who you are. Game studios such as NetEnt, Betsoft and Evoplay deliver the titles you play. Analytics and fraud-prevention tools keep the site honest and stable. Where a regulator, auditor or law-enforcement body is entitled to data, we disclose it as required. Every partner is bound to protect what they handle.