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Reelraven Terms & Conditions

Who we are and what this agreement covers

Reelraven is operated by Green Champions Leader S.R.L., licensed by the Anjouan Gaming Board under licence number ALSI-202502014-FI1. These terms form a binding contract between you and us the moment you register, deposit or place a wager.

Read them carefully. By ticking the registration box you confirm you accept every clause set out below, together with our Privacy Policy and any bonus-specific rules published alongside a promotion. Where a promotion rule and these general terms conflict, the promotion rule applies to that offer only.

Bonuses and wagering

Our promotions carry conditions, and they matter. Unless a specific offer states otherwise, bonus funds must be wagered before withdrawal — several offers carry a 35x wagering requirement, while others apply different rules, so always read the individual promotion.

A maximum bet of A$10 applies while a bonus is active on casino play. Game weighting varies: slots contribute 100%, virtual games and lucky games 50%, and table games 20%; bonuses are not valid on live casino unless the offer says so. Our welcome package of 350% up to A$2000 plus 1000 free spins expires 10 days after it is credited.

Abuse of promotions — including low-risk hedging, bonus chaining across accounts, or artificially inflating turnover — allows us to void bonus winnings and reclaim credited funds.

Complaints, disputes and changes

Have a concern? Raise it first through live chat and we will aim to resolve it fairly and promptly. If you remain dissatisfied, you may escalate the matter to the Anjouan Gaming Board, our supervisory authority.

This agreement is governed by the laws applicable to our licence under the Anjouan Gaming Board. We may amend these terms from time to time — for legal, security or operational reasons — and the current version always applies. Material changes will be notified, and continued use of your account signals your acceptance of the updated terms.

Deposits, withdrawals and identity checks

Accounts are held in AUD. The minimum deposit is 25, and the on-site cashier shows the exact limits that apply to each payment method at the time you transact. We support cards, e-wallets, vouchers and a range of cryptocurrencies including Bitcoin, Ethereum, Tether and Litecoin.

Before we release withdrawals we carry out Know Your Customer (KYC) verification. You may be asked for proof of identity, address and ownership of the payment method used. Bonuses, free spins, sportsbook offers and freebets are awarded only to fully verified players.

We may request these documents at any point, and we will hold processing of any withdrawal until checks are satisfactorily completed. Funds must pass through normal play before a payout; we reserve the right to return a deposit where no genuine gameplay has taken place.

Eligibility and who may play

You must be at least 18 years old. We do not accept registrations from anyone below that age, and we will close accounts and void wagers where age cannot be confirmed. Gambling by minors is a criminal offence.

You also confirm that online gambling is lawful where you live and that you are not accessing Reelraven from a territory we have restricted. It is your responsibility to check your local law before you play. We may block access from any jurisdiction without notice.

Need to step away? Help is available through our responsible gambling page and via Gambling Help Online on 1800 858 858 or at https://www.gamblinghelponline.org.au.

Fair play, dormancy and liability

We expect honest play. Using bots, collusion, exploiting software faults, or manipulating games is prohibited and will lead to closure and confiscation of affected winnings. Malfunctions void all related plays and pays.

You may close your account at any time by contacting support. Accounts with no activity for an extended period may be treated as dormant, and we may apply an administrative handling charge where permitted and after reasonable notice.

We provide the service as is. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, interrupted connections, or outcomes arising from your own breach of these terms. Nothing here limits rights that cannot lawfully be excluded.

Your account and the one-account rule

Each player may hold a single account. Duplicate accounts, whether opened under different names, emails or devices, will be closed; related balances and bonus winnings may be forfeited.

Register with accurate, current details and keep them up to date. Your login belongs to you alone — do not share it. We treat any activity under your credentials as yours. If you suspect unauthorised use, contact us immediately through our support channel so we can secure the account.

You agree to play for your own benefit and with your own funds. Accounts opened to act on behalf of a third party, or for business or professional advantage, are not permitted.

Frequently Asked Questions

How old do I need to be to open an account?

You must be 18 or over. We verify age during registration and KYC, and any account belonging to an underage person will be closed with wagers voided.

Why is my withdrawal on hold?

Withdrawals are released once KYC verification is complete. We may ask for proof of identity, address and payment ownership. Bonuses and freebets are only paid to fully verified players.

Can I have more than one account?

No. One account per player. Duplicate accounts are closed, and related bonus winnings may be forfeited under our fair-play rules.

What wagering applies to my bonus?

It depends on the offer. Many promotions carry a 35x wagering requirement with an A$10 max bet, while weighting differs by game type. Always check the specific promotion terms before you play.

Where can I get help if gambling stops being fun?

Contact Gambling Help Online on 1800 858 858 or visit https://www.gamblinghelponline.org.au. You can also set limits or self-exclude through our responsible gambling page.
18+License: Anjouan Gaming Board (ALSI-202502014-FI1)Gamble responsibly
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