Updated
How Reelraven Uses AI and Automated Systems
Why this page exists
We want you to know what happens behind the screen. Reelraven, operated by Green Champions Leader S.R.L. under licence ALSI-202502014-FI1 from the Anjouan Gaming Board, uses software that automates certain tasks. Some of that software could be described as artificial intelligence. This page explains where we apply it, what stays under human control, and how you can ask us about any decision. For broader detail on how we handle your data, read our Privacy Policy.
Your rights and how to query a decision
You can ask what data drove an automated outcome, request human review, and challenge a result you believe is wrong. We will explain the reasoning in plain terms and correct genuine errors. Contact us through live chat and reference the decision in question. If you remain unsatisfied, you may raise the matter with the relevant data-protection authority.
Automated monitoring also supports player safety. If gambling stops being fun, help is close — call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au. Our own tools are set out on the Responsible Gambling page.
Where automated systems are used
Automation helps us run a safer, faster site. We apply it in a handful of focused areas rather than everywhere.
| Area | What the system does |
|---|---|
| Fraud & security | Flags unusual login patterns, payment anomalies and duplicate accounts. |
| Identity & KYC | Assists with document checks during verification before bonuses are released. |
| Responsible gambling | Monitors play patterns that may signal harm so our team can step in. |
| Personalisation | Suggests games and promotions based on your activity. |
| Support | Routes live chat messages and drafts replies our agents review. |
Personalisation and promotions
Ever noticed the games we highlight shift over time? That is our personalisation layer reading your recent play and surfacing titles from providers such as NetEnt, Betsoft or Evoplay. It also tailors reload offers and free-spin promos. You are never obliged to accept a bonus, and all offers remain governed by our Terms and Conditions. Want fewer tailored messages? Adjust your marketing preferences or ask support.
Human oversight on decisions that matter
No algorithm closes your account on its own. Where an automated flag could affect your access, a withdrawal or your eligibility for promotions, a trained staff member reviews the case before anything final happens. Think of our systems as a first filter, not a judge. Significant outcomes — account suspension, payment holds, self-exclusion escalations — always involve a person. This keeps us aligned with GDPR-style principles on automated individual decision-making.
Frequently Asked Questions
Does AI decide whether I get paid?
- No. Automated checks may flag a withdrawal for review, but a staff member makes the final call before funds are held, released or refused.
Can I opt out of personalisation?
- Yes. Update your marketing preferences or message our live chat team, and we will reduce tailored game and promotion suggestions.
How do I ask why a decision was made?
- Contact support via live chat, reference the specific decision, and we will explain the main factors and arrange a human review if needed.
Is my data used to train external AI models?
- We use your data to operate and secure our services, as described in our Privacy Policy. We do not sell it, and processing follows GDPR-aligned principles.
Who regulates Reelraven?
- Reelraven is operated by Green Champions Leader S.R.L. under licence ALSI-202502014-FI1 issued by the Anjouan Gaming Board.
